Last Updated: June 06, 2026
Welcome to the camper FAQ! We have gathered answers to our most common questions to help you quickly find the information you need. If you cannot find the answer here, please contact our support team.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free shipping on every order to the contiguous United States. No minimum purchase required. We do not ship internationally or to Alaska, Hawaii, or US territories at this time.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–2 business days. If you order before 6:00 PM Central Time (Monday – Friday) , your order is dispatched the same business day. Delivery time within the contiguous US is 3–5 business days after dispatch.
Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are processed through SSL-encrypted, secure checkout. We do not store any credit card information on our servers.
Q: What does “Guaranteed Safe Checkout” mean?
A: It means every transaction is protected by SSL encryption. We partner only with trusted, accredited payment processors. Your payment information is never stored on our website.
Returns, Refunds & Guarantee
Q: What is your return policy?
A: We offer a 30-day easy return policy. You have 30 calendar days from the date you receive your item to request a return. Returns are free and there is no restocking fee.
Q: How do I start a return?
A: Simply email our support team at info@camper.pics with your order number. We will send you a prepaid return shipping label and step-by-step instructions within one business day.
Q: Do I have to pay for return shipping?
A: No. Returns are free for all eligible items. We provide a prepaid return shipping label. You will not pay any return shipping cost or restocking fee.
Q: Where do I send my return?
A: All returns should be sent to our business address:
camper, 3527 Bob Billia St, San Antonio, TX 78223, United States
Q: How long does it take to get my refund?
A: Once we receive and inspect your return (within 1–2 business days), we will process your refund immediately. The credit typically appears on your original payment method within 7–10 business days, depending on your bank or card issuer.
Q: What if I change my mind?
A: We accept returns even if you simply change your mind. As long as the item is unused and in its original packaging, you may return it within 30 days for a full refund.
Q: Are there any items that cannot be returned?
A: Gift cards, final sale items, and products damaged due to customer misuse are not eligible for return.
Product & Quality
Q: What does “100% Accredited Business” mean?
A: camper maintains a 100% Accredited Business standard. This means we operate with full transparency, honest practices, and customer protection. We comply with all applicable US e-commerce regulations, display accurate product information, and never engage in deceptive practices.
Q: Do you guarantee product quality?
A: Yes. We stand behind every product we sell. If you receive an item with a quality-related issue, please contact us immediately at info@camper.pics, and we will make it right under our 30-day return policy.
Customer Support
Q: How can I contact customer support?
A: Our support team is ready to help you:
- Email: info@camper.pics
- Phone: +1 210-784-7916 (Monday – Friday, 9:00 AM – 6:00 PM Central Time)
- Mail: camper, 3527 Bob Billia St, San Antonio, TX 78223, United States
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email and contact form inquiries within 24 business hours. Phone calls are answered during our business hours. If you reach our voicemail, leave your name and order number, and we will return your call within one business day.
Q: Do you ship internationally?
A: No. At this time, we ship only to the contiguous United States. We do not ship to Alaska, Hawaii, US territories, or any international addresses.